Entergy Louisiana expands utility bill relief options

Published 12:00 am Wednesday, May 27, 2020

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LAPLACE — Entergy Louisiana developed several new flexible payment options for customers who are having difficulty paying their utility bills due to the COVID-19 pandemic.

The company will work with customers on a case-by-case basis. For example, customers will now have the ability to extend payments of their past due amounts over a longer period. Residential customers will have the option to fold-in their past due amounts using Levelized Billing, a program that averages payments for a more consistent monthly bill. Commercial and small industrial customers also will be offered flexible payment arrangements to help in their recovery.

Customers should access bill relief options through myAccount online or the automated call system through 1-800-ENTERGY (1-800-368-3749) as soon as possible to avoid potential, extended delays due to increased call volume.