Area Entergy customers can still pay in person

Published 12:00 am Friday, April 30, 2004

Press Release

RESERVE – Entergy customers who pay their utility bill in person can continue to do so, despite financial difficulties by CashPoint, the company that accepts payments at a network of “Quick Pay Centers.”

CashPoint Network Sevices’ was forced into involuntary bankruptcy after creditors filed a petition in New York’s Southern District. CashPoint provided remote payment processing services to a national list of utility and service companies, including Entergy.

Entergy has established a contingency payment process with area retail outlets to ensure customers will continue to have the ability to make payments in person. In addition, Entergy is transitioning to a new payment processing vendor.

The company assures customers who have already paid or continue to pay at one of the company’s authorized Quick Payment Centers that their payments are secure and will be credited to their Entergy accounts. Some pay centers may be unable to accept cash payments during the transition period.

In order to speed up the process, Entergy advises that customers bring their entire bill and come prepared to pay either by personal check, money order or cashier’s check. Customers should be sure to keep a receipt in case any issue arises regarding payment of their bills. Customers who mail their payments, pay by automatic bank draft or who pay their bills over the Internet are unaffected by these actions.

While paying in person remains an option, Entergy is encouraging its customers to consider mailing their payments to Entergy to avoid the possibility of longer wait times or abrupt changes in Quick Payment Center locations, until Entergy converts to a new automated system.

Entergy apologizes to customers for any inconvenience and pledges to minimize any adverse impact during this transition period. Customers who need information can call 1-800-ENTERGY.

Entergy Corporation is an integrated energy company engaged primarily in electric power production, retail distribution operations, energy marketing and trading, and gas transportation. Entergy owns and operates power plants with about 30,000 megawatts of electric generating capacity, and it is the second-largest nuclear generator in the United States.

Entergy delivers electricity to 2.6 million utility customers in Arkansas, Louisiana, Mississippi, and Texas.

Through Entergy-Koch, LP, it is also a leading provider of wholesale energy marketing and trading services, as well as an operator of natural gas pipeline and storage facilities. Entergy has annual revenues of over $9 billion and approximately 14,000 employees.