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LAPLACE—The Motorist Assistance Patrol (MAP) can provide the following at no charge to stranded motorists: one gallon of fuel, change a flat tire, jump start a car, fill radiator with water, provide use of a cell phone to make a local call for additional assistance.

DOTD assists motorists and improves traffic flow through its contracted MAP service. Providing free services to stranded motorists in Baton Rouge, New Orleans, Lake Charles, Shreveport-Bossier City, Alexandria, and North-shore. MAP both reduces traffic congestion caused by stalled vehicles and provides safety and comfort to those stranded. Studies by the Federal Highway Administration estimate that an average of four minutes of traffic delay is created for every minute that a stalled vehicle is blocking a lane. No matter what the MAP operator is providing help with, the main goal is to restore the Interstate to peak traffic capacity.

State Farm Insurance sponsors the MAP program, which allows DOTD to generate revenue to offset some of the cost of the MAP program. Motorists can learn more about the program and share their feedback and experiences via www.AssistPatrol.com or on social media using #AssistPatrol.

Much credit for the success of the program is due to the MAP operators, who must be qualified first responders, quick thinkers and customer-oriented. In addition to assisting with vehicle problems, these contracted employees are often the first to arrive at the scene of an accident and must calm motorists in times of high stress. Operators are also responsible for coordinating through radio dispatch the timely arrival of Emergency Medical Services, tow trucks, law enforcement and other service providers.

If you become stranded and need assistance from the Motorist Assistance Patrol, contact your local law enforcement. In an emergency situation, dial 911.

New Orleans Patrol Area

• Daily from 5:30 a.m. to 7:30 p.m.
• I-10 – From U.S. 61 in Ascension Parish to Michoud Blvd. I-610 – All
• I-55 – From I-10 to Manchac (Exit 15)
• U.S. 90B – From I-10/U.S. 90B split to Westwood

Northshore Patrol Area

• Weekdays from 6:30 a.m. to 6:30 p.m.
• I-10 – From Michoud Blvd. to I-10/I-12/I-59
• I-12 – From La. 1249 to I-10/I-12/I-59
• I-55 – From Manchac (Exit 15) to La. 3234
• Support will be provided on I-10 between I-10/I-12/I-59 and the Mississippi State Line as needed.